Currency: All prices in Canadian funds. Your credit card will be billed at the exchange rate determined by your credit card company.
Payment options: VISA, MasterCard, American Express or PayPal. Payment must be made in full prior to delivery of the online order. If using an e-check thru Paypal, please note it takes 6-8 business days to be cleared. Your order is shipped once the payment has been cleared.
All prices and product descriptions are subject to change without notice. Prices posted do not include taxes (GST/HST/PST).
All Canadian Residents are subject to pay 5% Goods and Services Tax (GST).
Shipping:
**Our shipping policy is that all in-stock items are shipped within 2 business days! You will be notified of any delays by e-mail (Business days are Monday-Friday (excluding holidays). If an item is back-ordered from our supplier, you will be notified by e-mail as soon as possible.
We do not process shipments on Saturdays, Sundays or holidays.
Free shipping on all Canadian orders over $150.
Yes, we offer local pickup (its free!). Our Halifax Address is:
We are an ONLINE store so please e-mail or call ahead for a pickup time. Thank you!
Want your order to ship to a different place? No problem!! Just fill in the destination address to where you want your items to go...its that simple. You could also use a gift certificate as well.
We use Canada Post Expedited Parcel as our primary method of shipping. Shipping times may vary depending on location and whether the item is in stock or back-ordered.
In Stock items: from 2-7 days within Canada and 3-7 days to the US. Deliveries to major centers within Canada are: Local: 1 business day Regional: 1-2 business days National: 2 business days.
Xpresspost is a faster courier option for a flat fee of $25 within Canada (2 days) and $40 to the US (3-5 days). If you want next day delivery, we will ship Priority ($40 flat fee). To make these extra payments, please send shipping fees thru paypal to mylilpackage@eastlink.ca
Back-order Items: Please note that the delivery date indicated is an estimated shipping date and that we can't control the dates given to us by the manufacturers.
Please note: If delivery of a package is refused or returned for delivery failure, My Lil Package Baby Boutique reserves the right to charge the customer for all subsequent shipping charges incurred.
Statutory holidays may add an extra day to delivery times.
When sending to more than one destination, separate orders must be placed. Shipping is charged based on a flat fee per order.
Canadian Shipping Rates (Canada Post - Expedited Parcel)
$0.00-$50.00
$9.99
$50.01-$100.00
$11.99
$100.01-$150.00
$13.99
$150.01+
FREE SHIPPING
US Shipping Rates (Canada Post - Expedited Parcel)
$0.00-$50.00
$13.99
$50.01-$100.00
$16.99
$100.01+
$17.99
Shipping Outside of North America
If your desired shipping destination is not within Canada or the continental United States, please contact us and we will do our best to assist you.
Duties and Custom Fees
US orders may be subject to duties and/or customs fees. My Lil Package Baby Boutique is not responsible for any such charges or possible delays caused by customs clearance. For more information, please contact your local customs office.
Product Availability
While we strive to maintain an accurate inventory count, errors can and sometimes do occur. If you purchase an item that is out of stock, we will notify you as soon as possible. At that time you will be given the option of cancelling or modifying your order, or accepting delivery when the item comes back in stock (if applicable).
Tracking your Package
When we ship your package, you will receive an email with a link you can follow to track the status of your package.
Returns/Exchanges
At My Lil Package Baby Boutique, we are confident that the quality of our merchandise will meet, if not exceed your expectations.
If you're not completely happy with your purchase for any reason, you can return most unused, unwashed, non-sale items (exceptions listed below) in their original condition with tags attached within 14 days for a full refund, less the shipping costs, or exchange. After 14 days, and up to 28 days, we will gladly issue an exchange. We do not accept returns after 28 days from receipt of purchase. All orders requiring a return or exchange require prior approval by My Lil Package Baby Boutique. We reserve the right to refuse delivery of any packages that do not have prior approval. Product must be in original packaging and be in re-sellable condition. Any items returned that are not in their original, unopened packing, and are not in re-sellable condition will not be accepted and will be returned at the customer's expense.
Returns must include a copy of the original purchase receipt or packing slip (online only). There will be no refunds on any product without a valid receipt.
Exceptions to the general return policy:
All purchases of items on-sale and/or discounted are final.
We cannot accept returns on special order items.
We cannot accept returns on pre-order items. Items that are considered pre-order will clearly be noted on their product page. If for some reason we cannot fill your order we will issue a full refund. We will accept cancellations on pre-order items but for store credits only that can be used on future purchases.
Undergarments, baby bottles and other products where hygiene concerns apply are final sale.
The following items are also Final Sale:
Cloth Diapers & Diaper Pants etc.
Mother & Baby Cosmetics (creams, shampoos etc.).
Special orders.
We require the following information to process an exchange/return:
Order Number
Customer's Name
Customer's Mailing Address
Item number and description of product(s) for return or exchange
Reason for return or exchange
Upon receipt of the above information, we will provide you with our shipping address and an exchange/return authorization number. Items must be received by My Lil Package Baby Boutique within 10 days of receiving an exchange/return authorization number. Please include a copy of the original invoice with your return or exchange.Please note:
Items lost or damaged in shipment are the responsibility of the customer.
Refunds (if applicable) will be credited back to the original method of payment.
Gift returns (without a receipt) will be issued an exchange or store credit.
Credit amount for any return or exchange will be for the price of the product(s) less any applicable shipping charges i.e. if your original order total qualified you for free shipping, but your return sets you below our free ship offer (total purchase value of $150) you will be credited for the item amount less the initial ship charges for that item.
Please allow approximately two weeks for the processing of your return.
If your product has a manufacturing defect, My Lil Package Baby Boutique is happy to replace it for you. The shipping charge is waived for replacements.
Customers have 48 hrs to notify us by e-mail with any defects found in products. Products must be returned and customer will receive credit for shipping once defect is confirmed!
All products are inspected prior to shipping! All shipping charges are non-refundable. All return shipping charges are the responsibility of the customer.
**We use recycled packing materials where possible!**
